Refund and Returns Policy

Last Updated: June 19, 2026

Thank you for shopping at Disco Cowboy Hat Shop. We want you to love your hat. If something isn’t right, this policy explains how returns, exchanges, and refunds work.

Return Window

We give you a refund if you return the purchased order within 14 days. After 14 days, we are unable to offer a refund or exchange.

Non-Returnable Items

The following items cannot be returned or refunded:

  • Items marked as Final Sale or Clearance
  • Custom-made or personalized hats
  • Gift cards
  • Items showing signs of wear, damage, or alteration caused after delivery

How to Start a Return

  1. Email us at admin@discocowboyshat.com with your order number and reason for return.
  2. Our team will review your request and send you return instructions, including the return address.
  3. Pack the item securely in its original packaging and ship it back to us.
  4. Once we receive and inspect the item, we will notify you of the approval or rejection of your refund.

Refunds

If your return is approved, we will initiate a refund to your original payment method. Please note:

  • It may take 5–10 business days for the refund to appear, depending on your bank or card issuer
  • Original shipping charges are non-refundable unless the item arrived damaged or defective
  • Return shipping costs are the responsibility of the customer, unless the return is due to our error

Exchanges

We are happy to exchange an item for a different size or style, subject to availability. To request an exchange, please follow the same process as a return and let us know what you’d like instead.

Damaged or Defective Items

If your hat arrives damaged or defective, please contact us within 7 days of delivery at admin@discocowboyshat.com with photos of the issue. We will arrange a replacement or a full refund at no additional cost to you.

Late or Missing Refunds

If you haven’t received a refund after the timeframe above, first check your bank account again, then contact your card issuer, as it may take some time before your refund is officially posted. If you’ve done this and still have not received your refund, please contact us at admin@discocowboyshat.com.

Contact Us

For any questions about returns or refunds, reach out to us:

Address: 407 11th Ave S, Nashville, TN 37203, USA

Phone: +1 123 443 6790 Email: admin@discocowboyshat.com